Shipping policy
Shipping & Delivery Policy
Order Processing & Shipping Time
All orders are processed within 2–3 business days. Once dispatched, delivery may take up to 7 working days, depending on your location and courier availability.
Please note that delivery times are estimates and may vary during peak seasons, promotions, or due to circumstances beyond our control.
Placing Orders
Orders can be placed directly through our website using the online shopping cart.
If you experience any issues while placing your order, please contact us at contact@abouteve.store, and our team will assist you.
Return & Exchange Policy
Due to the nature of our handcrafted beauty products and in accordance with Egyptian Consumer Protection Law, our return policy is valid for 7 days from the date of purchase.
Eligible Returns
Returns or exchanges are only accepted in the case of a verified manufacturing defect.
To be eligible for a return:
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The product must be sealed, unused, and unopened
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The item must be in its original condition and packaging
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Proof of purchase is required
Opened or used products cannot be returned or exchanged under any circumstances.
Return Process
To request a return, please contact us at contact@abouteve.store within 7 days of receiving your order and include your order number and clear photos of the issue.
Our team will review your request and guide you through the next steps if approved.
Important Notes
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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If a refund is approved, return shipping costs will be deducted from the refunded amount
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Exchange delivery times may vary depending on location and product availability
Final Clarification
About eve reserves the right to refuse returns that do not meet the above conditions.